When a Busy CPA Firm with IRS Deadlines Needed An IT Provider They Could Count On—They Chose Silvertip IT.

CPA Company in BellevueShimizu and Shimizu CPA in Bellevue, Washington had been relying on a local provider for their “break-fix” IT needs. Their in-house tax accountant, Diane C., who had some knowledge of IT, was also called on to assist, but she had more important tasks to focus on. When the IT provider decided to drop Shimizu and Shimizu CPA as a client, the firm needed to find a new one. Diane was tasked with the job. She knew that it was extremely important to find a company they could rely on and trust, so she planned to be very selective in her choice.

 Unlike Other IT Companies, Silvertip IT Responded Right Away.

After some online research, Diane found Silvertip IT, as well as a few other firms. She called each of them to set up interviews and Cameron Slade from Silvertip IT was by far the most responsive. Some companies never even called her back. Once Diane and Cameron met and discussed the firm’s needs, she knew Silvertip IT was the best choice.

“I can’t emphasize enough how much I needed to be able to rely and trust our IT professional. Silvertip IT is always available when I need help whether remotely, in the office, or over the phone—Whether it’s during office hours, on evenings, or on weekends. And believe me, we have had our share of issues!”— Diane from Shimizu and Shimizu CPA.

Silvertip IT Transitioned The Firm From a “Break-Fix” Status to a Partially Managed Service Plan

Shimizu and Shimizu needed more than a “break-fix” solution so they’d be assured of having a continually functioning and secure IT system. Their 12 employees electronically file all the tax returns they prepare, as well as information regarding trusts, partnerships, etc. So having a reliable, protected computer and Internet system is extremely important. Their office is under strict IRS-imposed deadlines, and if their computers are down, or they can’t get onto the Internet, they have a true emergency. Silvertip IT knew that downtime for the firm wasn’t an option—He knew what he had to do.

Silvertip IT knew that downtime for the firm wasn’t an option—Cameron knew what he had to do. He migrated them from Windows Small Business Server 2003 to 2011,took care of patching, installed and implemented a StorageCraft BDR, a Doyenz R2 Cloud, and a Continuum Remote Monitoring and Management system. Shimizu and Shimizu now has the peace of mind knowing that their data is secure, their system runs at peak performance, and they have a trusted advisor in Silvertip IT, who is always reliable and responsive.

A Happy Client!

Shimizu and Shimizu and Diane were extremely pleased; their worries have been eliminated:

“Compared to our previous IT provider Silvertip IT has been much superior.  It’s easy to contact them, their response time is fast, and their IT solutions have eradicated our downtimes due to IT issues, and that’s what’s most important!”—Diane

And when asked if she would refer Silvertip IT to others Diane responded:

“I would definitely refer both my business contacts and my friends to Silvertip IT. Working with Silvertip IT has increased my personal knowledge of the computer and IT world immensely. I have been able to work more effectively as the in-house IT person even though my real job is as a tax accountant. They have made it so much easier for me to wear ‘two hats’ in my professional life. I just wish I had more time (and brain space) to absorb more of the knowledge that Silvertip has.”

Silvertip IT has the knowledge and experience to take care of your technology and make IT work for you. To learn more about our services and how we can benefit your business, give us a call at (425) 968-5284.

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CLIENT FEEDBACK

“I can’t emphasize enough how much we rely on and trust the IT professionals from Silvertip IT. Silvertip is always available when needed, whether remotely, in our office, or over the phone.  We can rely on Silvertip IT whether it’s during office hours, evening hours, or on weekends. And believe me, we needed them because before they we found Silvertip we had our share of IT issues!”

-Shimizu and Shimizu CPA
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