Silvertip IT Service Commitments

IT services in Bellevue

Our “Client Bill Of Rights”—What Your Business in the Pacific Northwest Deserves

As a leading IT service company for businesses throughout Bellevue, Redmond and much of the Seattle area, SilvertipIT strives to provide the highest quality of IT Services and Support for all our clients. In an effort to show our commitment, we’ve compiled a list of rights that you can expect us to honor.

As our client you have the right to:

  • Be provided and understand every aspect of our business policies and support procedures.
  • Communicate with our staff via our website, email, or by phone to receive answers to any questions you may have, or why a specific service or product is recommended; and for us to quickly attend to the details of each issue, question, and request.
  • Access to our help desk.
  • Be given a single point of contact for all your technical issues.
  • Expect us to deliver on-time exemplary service.
  • Expect us to provide and implement innovative and creative service offerings, and the best technology services available from skilled and experienced IT professionals.
  • Expect and demand complete satisfaction from the IT and help-desk services you receive from us.
  • The highest levels of personal accountability and professional commitment with every service and/or support encounter we provide.
  • Be treated with the utmost level of respect and courtesy, and for your relationship with us to be a pleasing and accommodating experience.
  • Receive the best value possible for your investment in our computer and network support services.
  • Expect transparency regarding all costs for products and/or services without hidden fees or unexpected costs.
  • Be updated regarding the status of your account and tickets, no matter the time of day or night. 

Silvertip IT strives to excel beyond your expectations. If you have any questions about our Client Bill of Rights, or other issues, please call us at (425) 968-5284 or email us at: cslade@silvertipit.com

IT Support Companies in Seattle
 
CLIENT FEEDBACK

“I can’t emphasize enough how much we rely on and trust the IT professionals from Silvertip IT. Silvertip is always available when needed, whether remotely, in our office, or over the phone.  We can rely on Silvertip IT whether it’s during office hours, evening hours, or on weekends. And believe me, we needed them because before they we found Silvertip we had our share of IT issues!”

-Shimizu and Shimizu CPA
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