Why You Should Outsource Your Seattle IT Support & What To Look For In Your IT Provider.
As a business owner, the decision between outsourcing vs. using in-house IT support can be a difficult one. Ultimately, you want to choose the most effective way to support your IT system and end-users. But how do you know which option is best?
You business, like most others today, depends on technology and computers in order to compete and succeed. Whether you use outsourced or in-house support, your IT it must be available at all times.
While the idea of having an in-house IT staff may seem convenient, most employees aren’t available 24/7. How can you ensure your technology is always available when they aren’t?
For this reason most businesses today outsource their IT support. Plus, they know that outsourcing has many other benefits over using in-house employees:
When you hire an in-house network administrator you can expect to pay on average over $100k per year in salary and additional costs. Plus, in order to have the 24/7 support you need, you’ll have to hire a backup employee to work a second shift, and perhaps even a third when one is on vacation or off work due to illness. Now you’re talking $300k per year for the 24/7 support you need.
In comparison, outsourcing is an efficient way to cut IT costs while ensuring round-the-clock services and support. With outsourcing you don’t have to pay for benefits, and training. Your provider is already trained and certified to handle your IT system, and at a fraction of the cost of hiring just one employee. Plus most IT companies have a help desk that’s available 24/7.
Experience and Skill
Outsourcing your IT support provides your business a greater knowledge base. An IT provider has numerous techs with multiple skill-sets, and can send one with experience and knowledge related to the specific problem you’re having. In comparison, an in-house IT staff of three or fewer individuals will have a limited set of skills.
Focus on Core Business Competencies
Your resources should be applied to your primary business functions and customers’ needs. Outsourcing IT support allows you to focus on these core competencies, instead of wasting time and money managing and employing in-house staff.
Improved IT Performance
One of the biggest benefits of outsourcing IT support is improved network performance. Often, in-house technical staff creates new problems by overcomplicating basic configurations, because they lack the skill and experience needed.
Plus, your outsourced IT company will provide a higher level of accountability. IT providers want a long-term relationship with your business. Instead of simply looking for a steady paycheck, they’ll provide you a highly performing IT system to ensure they can keep your business
Most IT providers have access to cutting-edge technology that in-house IT staff can’t provide at an affordable price. In addition, IT providers participate in ongoing training to stay up to date on the most recent technology advancements. Using advanced technologies will help you gain a competitive edge.
Focus Your Company Strategy
As a general rule of thumb, you should focus you efforts on what you do well. If IT management and support isn’t your specialty, it’s a good idea to outsource these functions and let your staff focus on what they do best.
In addition, an IT provider can help you produce on-time deliverables and high quality services with effective IT solutions and minimal downtime. This will increase customer satisfaction and create a stream of loyal customers, which should always be your primary strategy.
State-of-the-art technology can be difficult to implement. If the implementation goes wrong, it can result in a huge waste of money and time. An IT provider can reduce your risk because their trained and certified technicians have implemented the technology numerous times before.
In addition, an outsourced provider has an obligation to ensure IT functions as it should. IT providers assume and manage most of the risk for you, especially risk associated with security and compliance issues.
Increased Availability of IT Systems
Your network and IT systems must run smoothly 24/7. In fact, it’s critical to ensure your network is available and stable no matter what. An outsourced provider can monitor IT systems remotely to ensure availability with minimal downtime. If IT issues do arise, they can detect and resolve problems before costly downtime occurs.
Increased IT Coverage
An in-house IT staff requires holidays, training, personal appointments, and potential sick days. It’s virtually impossible for an onsite IT staff to provide the level of coverage that an outsourced provider can offer. Most IT providers have 24/7 help desk support, and are available at all times.
Free Up Managerial Time
If you’re like most business executives, you don’t want to devote your time or managerial resources to overseeing IT. Do you even know what an in-house IT staff should be doing? Most business executives don’t.
An outsourced provider will strive to ensure your IT infrastructure is seamless, transparent, and runs at peak performance. This frees up your managerial time so you can focus on building your brand, developing new ideas, and improving customer service, instead of worrying about IT.
So, Now That You’ve Decided To Outsource, What Should You Look For In An IT Provider?
- A Highly Trained Staff
Look for a well-trained staff that’s certified in the hardware and software your business relies on. Make sure they’re familiar with your technology, as well as your industry.
Often, the best IT provider will end up being the least expensive. Why? An experienced technician will take less time to solve IT problems, which leads to fewer billable hours. Also, a qualified IT provider will reduce the amount of IT downtime you experience.
- The Right Attitude
They should be willing to take the time to get to know your company’s business requirements. It’s important that they ensure your technology supports your overall goals and objectives, rather than simply fixing IT problems.
- Fast Response Time
An IT provider should always provide a quick response to your IT issues. In addition, they should provide 24/7 support and ensure emergencies are handled in a timely manner.
- Remote Support Capability
Most IT providers provide remote support for IT issues so they can log into your servers, computer systems, and software applications to detect and resolve problems. Remote support allows them to handle minor issues without visiting your business, saving you a lot of time and money.
To learn more about the benefits of outsourcing IT support, give us a call at (425) 998-9199 or send us an email at email@example.com. Slivertip IT can help you reap the benefits of outsourced IT support.
“Cameron, Thank you SO MUCH for all your hard work getting back up and running so quickly. This is a bit of a hellish week for me so your help made all the difference.”-Melanie Workhoven – Director of Marketing – Master Builders Assocation